Installation & Setup

How do I install the microSD card properly?

Insert the microSD card into the slot until you hear a click sound. Ensure the card is fully seated before powering on the dashcam. The SAFY9 supports microSD cards up to 256GB (64GB and 256GB recommended). Never remove the microSD card while it's saving or reading data to prevent corruption.

What's the correct way to mount the front camera?

Follow these steps:

  1. Attach the mount bracket to the front camera by sliding it into the slot and moving left until it clicks
  2. Clean a flat area of the windshield (avoid edges and curves)
  3. Apply the electrostatic sticker and press outward from center to remove air bubbles
  4. Remove adhesive backing from mount bracket and align with the sticker
  5. Press firmly and hold for several seconds to ensure strong bond

How do I properly install the rear camera?
  1. Clean the top center area of the rear windshield
  2. Apply the electrostatic sticker without covering the lens area
  3. Run the rear camera cable from front camera along headliner through C-pillar/side trim
  4. Position the rear camera so the SAFY logo is upright when viewed from inside
  5. Attach firmly to the electrostatic sticker and adjust angle for clear rear view

What fuse types are compatible with the hardwire kit?

The hardwire kit supports four fuse types: Micro2, Mini, ATO, and LPM (Low Profile Mini). Remove an existing fuse from your vehicle and compare it with the supplied fuse holders to identify the correct type. Each type has different shapes and pin spacing.

Where should I route the power cables?

Route cables along the windshield edge, down the A-pillar, and under the dashboard. For rear camera, run cables along the headliner and through C-pillar/side trim. Use the included pry tool or cable ties to keep cables hidden and away from moving parts or airbags.

Power & Connectivity

What are my power connection options?

You have two main options:

  • Option 1: If your vehicle has USB-A power output (5V 2A or higher), plug directly into the vehicle's USB port
  • Option 2: If no USB-A support, use the supplied car charger adapter in your vehicle's cigarette lighter (12V/24V outlet)

How do I wire the hardwire kit correctly?

Connect three wires:

  • Yellow wire (ACC+): Connect to fuse slot with switched power (only on when ignition is ON)
  • Red wire (VCC+): Connect to fuse slot with constant power (always 12V+)
  • Black wire (GND-): Attach ring terminal to clean, unpainted metal bolt on vehicle chassis
    Never connect both ACC and VCC wires to the same fuse tap.

How do I enable Parking Mode?

Parking Mode requires the hardwire kit (sold separately). Once properly installed with ACC and VCC connections, the dashcam will automatically switch to Parking Mode when ignition is turned off. This allows impact detection, motion detection, and time-lapse recording while parked.

What is the Low Voltage Cut-Off feature?

This car battery protection system prevents your vehicle battery from draining completely during extended parking recording. It automatically stops recording when battery voltage drops to a safe level, ensuring you can still start your vehicle.

How do I identify ACC and VCC fuse slots?

Use a multimeter or test light:

  • ACC slots: Show 0V when ignition is OFF, 12V+ when ON (common labels: ACC, IGN, Radio, Audio, Power Outlet)
  • VCC slots: Show 12V+ at all times regardless of ignition (common labels: Dome, Clock, ECU, Memory, Hazard)

App & Wi-Fi

How do I download and set up the SAFY Direct app?
  1. Scan the QR code in the manual or search "SAFY Direct" on App Store (iOS) or Google Play (Android)
  2. Ensure the dashcam is powered on (it creates its own Wi-Fi hotspot)
  3. Open the app and tap "+" icon in upper-right corner
  4. Select SAFY9 from device list and follow in-app instructions

How do I connect my phone to the dashcam's Wi-Fi?
  1. Open your smartphone's Wi-Fi settings
  2. Look for hotspot name: SAFY_SAFY9_XXXX
  3. Enter default password: 12345678
  4. Do not connect to home Wi-Fi or other hotspots simultaneously
  5. Disable VPN if enabled on your phone before connecting

What can I do with the SAFY Direct app?

The app allows you to:

  • View live camera feed on your phone
  • Playback recorded footage anytime
  • Download videos directly to your phone
  • Adjust dashcam settings with a few taps
  • Receive firmware updates via FOTA (Firmware Over-the-Air)
  • Capture moments instantly with one tap

Why can't I connect to the dashcam's Wi-Fi?

Check these common issues:

  • Ensure the dashcam is powered on and creating a hotspot
  • Verify you're using correct password (12345678)
  • Disable VPN on your phone
  • Don't connect to other Wi-Fi networks simultaneously
  • Restart both dashcam and phone if connection fails

Recording & Features

What recording modes are available?

The SAFY9 offers several recording modes:

  • Normal recording: Continuous loop recording during driving
  • Event recording: Triggered by impact detection (G-sensor)
  • Parking recording: Impact detection, motion detection, and time-lapse while parked
  • Manual recording: One-tap capture through the app

What are the recording specifications?
  • Front camera: 4K UHD at 30fps using Sony STARVIS IMX415 8MP sensor
  • Rear camera: Full HD at 25fps using GalaxyCore GC2053 2MP sensor
  • Video codec: H.265 compression for efficient storage
  • Audio codec: AAC for clear sound recording

How does the AI-Powered Night Vision work?

The front camera features AI-enhanced night vision technology that automatically optimizes image quality in low-light conditions. This feature is only available on the front camera and works in conjunction with the Sony STARVIS sensor for superior nighttime recording.

What is Loop Recording and how does it work?

Loop recording continuously records video in segments, automatically overwriting the oldest files when storage is full. Event files triggered by impact detection are protected from being overwritten, ensuring important footage is preserved.

How sensitive is the G-sensor for event detection?

The built-in 3-axis acceleration sensor detects sudden impacts or movements that trigger event recording. Sensitivity can be adjusted through the SAFY Direct app to match your driving conditions and preferences.

Troubleshooting

What do the LED indicator colors mean?

LED indicators show different statuses:

  • Solid Green: Normal recording or Parking mode active
  • Flashing Green (fast): Emergency event recording in progress
  • Solid Red: Not recording (card error) or SD card removed
  • Solid Blue: Recording stopped while viewing files from app
  • Flashing Blue (fast): Formatting storage card or factory reset in progress

Why isn't my dashcam recording?

Check these potential issues:

  • Verify microSD card is properly inserted and functional
  • Ensure sufficient power supply (5V 2A minimum)
  • Check if storage is full (loop recording should handle this automatically)
  • Confirm card isn't corrupted (try formatting through app)
  • Look for solid red LED indicating card error

How do I restart an unresponsive dashcam?

Use the reset button located on the device. Press the reset button with a pointed object to restart the dashcam when it becomes unresponsive. This is different from the power button and is specifically for troubleshooting frozen devices.

Why is my video quality poor at certain times?

Video quality may deteriorate in these situations:

  • Entering or exiting tunnels (automatic exposure adjustment)
  • Facing directly into bright sunlight (overexposure)
  • Recording at night without adequate lighting
  • Extreme temperature conditions outside optimal range (-20°C to +60°C)

What should I do if parking mode isn't working?

Verify these requirements:

  • Hardwire kit must be properly installed
  • ACC wire connected to switched power source
  • VCC wire connected to constant power source
  • Ground wire securely attached to vehicle chassis
  • Test with multimeter to confirm proper voltage at fuse slots

Technical Specifications

What are the camera specifications?

Front Camera:

  • Sensor: Sony STARVIS IMX415, 8MP
  • Lens: 7G1R, f/1.79 aperture
  • Viewing angle: H115° V60° D139°
  • Size: 103.6mm × 26.07mm × 43mm, 125g

Rear Camera:

  • Sensor: GalaxyCore GC2053, 2MP
  • Lens: 2G2P, f/2.1 aperture
  • Viewing angle: H104° V54.5° D126°
  • Size: 63.2mm × 31mm × 31mm, 35g

What are the power requirements?
  • Input power: DC 5V / 1.5A (USB Mini-B connector)
  • Built-in supercapacitor for reliable operation
  • Car charger adapter included for 12V/24V vehicle outlets
  • Hardwire kit supports both 12V and 24V vehicle systems

What storage options are supported?

The dashcam supports microSD cards up to 256GB. Recommended sizes are 64GB and 256GB for optimal performance. Use high-quality, high-speed microSD cards designed for continuous recording applications.

What connectivity features are available?
  • Built-in Wi-Fi (2.4 GHz) for app connectivity
  • Built-in GPS for location and speed tracking
  • Built-in microphone and speaker
  • No Bluetooth connectivity

What languages are supported?

The firmware supports 14 languages: Korean, English, Russian, Japanese, Simplified Chinese, Traditional Chinese, German, French, Spanish, Italian, Polish, Thai, Arabic, and Portuguese.

Safety & Compliance

What safety precautions should I follow?

Key safety guidelines:

  • Never adjust the product while driving - stop in a safe place first
  • Don't install where it interferes with driver's field of vision
  • Don't operate with wet hands to avoid electric shock
  • Don't disassemble, repair, or modify the product yourself
  • Don't cover the product with any material (fire risk)
  • Use only manufacturer-provided power cords

What should I do if I smell smoke or notice unusual odors?

Immediately detach the power cord and stop using the device. Contact customer support at cs@safydirect.com or your distributor for assistance. Never continue using a device that emits smoke or unusual smells.

Are there any battery safety concerns?

The device contains a coin/button cell battery. Important safety notes:

  • Risk of explosion if replaced with an incorrect battery type
  • Keep new and used batteries away from children
  • If swallowed, it can cause severe internal burns in 2 hours - seek immediate medical attention
  • Don't dispose in fire or crush mechanically
  • Don't expose to extremely high temperatures or low air pressure

How should I properly dispose of the dashcam?
  • Dispose separately from municipal waste via designated collection facilities
  • Contact local authorities for disposal and recycling options in your area
  • Don't put in regular household trash due to electronic components
  • Proper disposal prevents environmental damage and health risks

What certifications does the product have?

The SAFY9 is certified for: FCC (United States), IC/ISED (Canada), CE (Europe), RCM (Australia), RoHS (hazardous substances), and WEEE (electronic waste). FCC ID: YCK-SAFY9, IC: 23402-SAFY9.

Can I install this in any vehicle?

The dashcam is designed for standard passenger vehicles with 12V or 24V electrical systems. The installation location should not interfere with driver vision or airbag deployment zones. Consult your vehicle manual for specific restrictions and optimal placement guidelines.

What's the warranty coverage?

The product comes with a one-year limited warranty. For warranty service or technical support, contact Pittasoft Co., Ltd. at cs@safydirect.com. Keep your purchase receipt and register your product for warranty coverage.

Where can I get additional support?

Multiple support channels are available: